Zammad Addons New

The recent release of Zammad 7.0 on March 4, 2026, introduces powerful native capabilities that reduce the need for external add-ons, particularly in AI-driven ticket management. 1. Native AI Integration: The "Ultimate Add-on"

The most significant "new" development in the Zammad world is the integration with AI and automation middleware: zammad addons new

Stick to Core if:

• You have 1-3 agents.
• You only answer emails (no chat/social).
• You don't need reports for management.

4. Conditional Email Templates (CET)

Released: July 2024 Templating gets a massive upgrade. Instead of one static signature, this addon uses Liquid logic. The recent release of Zammad 7

AI-Powered Workflows: Recent shifts emphasize using low-code tools like n8n as a "super-addon." By connecting Zammad to n8n, users can create custom AI agents that summarize tickets or automate complex response chains without modifying the core Zammad code. 1.4.5, 1.4.6 Essential Community and Custom Addons You have 1-3 agents

• Auto-Summarization: One-click summaries of 50-message threads into three bullet points.
• Reply Drafting: Agents click "AI Suggest" to generate professional responses based on the customer’s tone.
• Sentiment Analysis: Automatically flags angry or frustrated tickets before the agent opens them.

A Zammad package must follow a strict naming convention: Vendor-FeatureName (e.g., MyCompany-ThemeCustomizer).