In his comprehensive book "Total Quality Management" (published by PHI Learning), Dr. P.N. Mukherjee presents a holistic framework for achieving world-class performance through total organizational involvement. Mukherjee, an eminent management consultant with over four decades of industry and academic experience, argues that TQM is not just a tool but a "Holistic Management System" essential for global leadership. Core Framework: The Holistic Management System
Based on Mukherjee's text, the TQM journey is typically structured as follows: total quality management pn mukherjee pdf extra quality
Principles and Practices: Theoretical foundations, the evolution of quality (from inspection to TQM), and leadership roles. In his comprehensive book " Total Quality Management
Tool Integration: The system incorporates advanced tools like Six Sigma , Statistical Process Control (SPC), and the Ishikawa diagram for practical problem-solving. Summary of Major Chapters Google Books: You can often find a preview