Osticket Plugins List High Quality May 2026

You can use this draft as a template to expand into a full paper for a journal, blog, or internal documentation.

He hit Save.

Messaging: Real-time notifications for Slack, Microsoft Teams, and Mattermost. osticket plugins list

3. Attachment Sanitizer Pro – Status: Sleep Mode This one was useful, theoretically. It scanned uploaded files for malware. But its “Sleep Mode” meant it only woke up to scan files at 3 AM. If a customer uploaded a virus at 2:59 PM, the ticket system would cheerfully deliver it to an agent’s inbox within seconds. Arjun shuddered.

As the sole sysadmin for a mid-sized logistics company, Arjun had inherited a sprawling, ancient osTicket installation. It was the digital heart of their customer support, a gnarled, patchwork beast held together by PHP and the prayers of five overworked agents. And its plugin list was its dark, neglected attic. You can use this draft as a template

Autocloser: Automatically closes open tickets after a specific period of inactivity.

Authentication Plugins: These allow users and agents to log in using external credentials. Includes: SLA, auto-assign, 2FA, advanced search, and 20+

32. osTicket Extended (OSTE)

• Includes: SLA, auto-assign, 2FA, advanced search, and 20+ modules.
• Price: ~$199/year.

Autocloser: Automatically closes inactive tickets based on time triggers.